Customer satisfaction is important to us at Raspberry Ripple. We are confident that our products are as beautiful as they appear on the website.
Our Raspberry Ripple personalised products are made to order according to your specification. As you can appreciate we receive many variations of the spelling of names, so it is impossible for us to know if it is a mistake or just different. Please ensure you have checked the spelling of names before placing your order.
If however an error has occured on our behalf, the item will be replaced immediately. If this occurs please call 0418 872 412 or email firstname.lastname@example.org.
Customers are not eligible for a refund or replacement of personalised products:
- where errors occur from a typing mistake made when placing the order,
- for defects that are the result of ordinary wear and tear or abnormal use,
- or if you have changed your mind.